Fewer alerts, each one worth opening
Filings, publications, tickets, logs and supplier notices arrive faster than anyone can read them. A system that reads them against what normal looks like for you can raise the few that are worth somebody's morning, which is a different problem from raising everything that matched a keyword.
There is a rule somewhere that emails somebody when a number crosses a line, and it fires often enough that the people receiving it have made a folder for it. The things that actually needed attention were phrased differently than last time, or were not a threshold at all, and they were found afterwards by somebody looking back through what arrived.
- We establish what normal looks like in your material rather than in general, because the same sentence is routine in one business and a warning in another.
- It reads what arrives in full instead of matching keywords, so a change in how something is worded is visible even when the words are new.
- It compares against what came before: the previous filing, the same supplier last quarter, the usual shape of a week.
- It raises few things, on purpose, and every one carries what changed and where.
- The threshold stays yours, so the volume can be turned up or down once you have seen a month of it.
- A small number of items worth a person's attention, rather than a feed
- What changed, stated plainly, against what it changed from
- The passage or the record behind every alert
- A history you can look back through when somebody asks when this started
It raises things; it does not act on them, and it is not a control. What an alert means and what to do about it is a judgement that stays with the person who gets it.
- Wording and numbers that moved between one filing and the next
- A theme building in support tickets before it reaches a dashboard
- Obligations and renewal dates that nobody is currently watching
Record matching and reconciliation
The same thing, recorded four different ways in four systems, recognised as one thing.
Research and due diligence
The read-everything part of a decision, finished before the meeting starts.
Knowledge capture
What the people who have been there twenty years know, written down before they leave.
Workflow automation
The processes that only move when somebody has an hour free, running on their own instead.
Tell us the decision you want to fix
One call, no deck. We will tell you whether this is something we can build for you, and if it is not, we will say that too.