The knowledge that leaves at five o'clock on a Friday
Every company runs on things that were never written down: why the machine is set that way, which supplier to call when the usual one fails, what the exception on page four actually means in practice. It lives with a few people, and at some point those people retire.
There is a plan to document it. The plan requires the person who knows it to sit down and write, which is the one thing they never have time for, so what exists instead is a folder of half-finished notes and a shared understanding that we should really deal with this.
- It starts from the material that already exists: recorded handovers, support notes, tickets, the emails where the exception was explained once.
- Where the knowledge is only in somebody's head, the capture is a conversation rather than a writing task, because talking is the thing they will actually do.
- It drafts the procedure that the conversation and the records imply, in the structure your documentation already uses.
- It marks what it inferred as inferred, so the review is about the uncertain parts rather than about everything.
- The person it came from reviews and corrects it, and that review is part of the work rather than a nice-to-have.
- Written procedures where there were none, in the form your documentation takes
- The reasoning behind the steps, as well as the steps
- What is still uncertain, marked rather than presented as settled
- Material an assistant can answer from afterwards, rather than another folder
It does not certify that the result is correct. What it produces is a draft of somebody's expertise, and it is not the record of record until the person who holds that expertise has read it and said so.
- Handover from a retiring engineer, mechanic or underwriter
- The undocumented procedure that only two people can actually run
- Support and field notes turned into the procedure they imply
Workflow automation
The processes that only move when somebody has an hour free, running on their own instead.
AI agents
Agents that do the steps in the systems you already run, and stop at anything a person should sign.
Internal assistant
A chatbot that only knows your company, and shows you the record behind every answer.
Document and data extraction
Invoice parsing, contracts, archives: anything that arrives as a document, turned into records you can query and check.
Tell us the decision you want to fix
One call, no deck. We will tell you whether this is something we can build for you, and if it is not, we will say that too.